Today I went downtown to pick up my new passport. I had last been in the passport office on the 29th of January to submit my application. Although I had to pay extra for expedited processing (needed for a trip to New Jersey tomorrow) the passport was done in about 10 days. This was my third passport, and each time the process has been faster and more streamlined. Everyone passport office employee I’ve dealt with has been very pleasant and helpful.
During the current spat of TTC (Toronto Transit Commission) incidents and complaints, a number of people have said “What else would you expect from unionized government employees but laziness and a sense of entitlement?” as if any other kind of behaviour would be impossible.
Well, the Passport office proves that being staffed by unionized government employees doesn’t mean that “Service with a Snarl” is inevitable., so i don’t buy the concept that the TTC cannot improve as long as a government and a union are involved.
Instead of treating the hapless TTC rider as their common enemy, both management and employees of this troubled organization need to stop pointing fingers.
Unless they’re in front of a mirror.
